Returns & Refund Policy
REFUND POLICY
1.
GENERAL
a. This website with the URL of https://www.novelika.com is operated by Pretty Craft Trade (OPC) Pvt Ltd.
b. We are committed to providing Our customers with the highest quality
Products. However, on rare occasions, Products may be found to be faulty or
deficient. In such cases, We offer return and refund facilities in accordance
with this Refund Policy ("Policy").
c. You are advised to read Our Terms and Conditions along
with this Policy at the following webpage:
d. By using this website, You agree to be bound by the terms
contained in this Policy without modification. If You do not agree to the terms
contained in this Policy, You are advised not to transact on this website.
e. We offer a 5-7 business days refund Policy for the
eligible Products.
f. Please read this Policy before making a purchase on this
Website, so that You understand Your rights as well as what You can expect from
Us if You are not happy with Your purchase.
2. DEFINITIONS
a. "Business Days" - means a day that is not a
Saturday, Sunday, public holiday, or bank holiday in India or in the state
where our office is located.
b. "Customer" - means a person who buys any goods
or availing services for consideration but does not include a person who
purchases such goods or avail services to resell them.
c. "Date of Transaction" - means the date of
purchase of any product or service, which includes the date of any renewal
processed in accordance with the terms and conditions of the applicable product
or service agreement.
d. "Website" - means this website with the URL: https://www.novelika.com
3. REFUNDS RULES
a. Every effort is made so as to service the orders placed,
as per the specifications and timelines mentioned with respect to a Products.
If due to any unforeseen circumstances or limitations from Our side, the order
is not shipped or delivered then such order stands cancelled, and the amount
paid by You is refunded.
b. You can cancel the order after the Date of Transaction and
prior to the dispatch of the product. The order cannot be cancelled once the
dispatch has been initiated.
c. We will not process a return if You have placed the order
for the wrong product model, color, or incorrect product or service.
d. When you make a qualifying return, We will refund the full
amount, less the original shipping and handling charges.
e. Return or refund shall only be considered once the
Customer concerned produces relevant documents and proof.
f. Return and refund shall be subject to testing and
verifying the alleged fault by an authorized person on behalf of Us.
g. If following the testing process, the product is found to
be in good working order without defects, We will return the product to you,
and the carriage costs of this return will be Your responsibility.
h. The product will be eligible for replacement only if the
same product/model is available in stock. In case the same product/model is out
of stock, a refund shall be provided.
i. Once qualified, the refunds are applied to the original
payment option.
j. Please be informed that the products purchased using the
Cash on Delivery option will be refunded to the Bank account with the details
provided by you to Us.
k. Customers who wish to make a warranty claim must comply with
the manufacturer's instructions and warranty procedure. If the details of the
product manufacturer are not available, we will help you with such details to
directly connect with the manufacturer to resolve your issues.
l. Please note that the Digital Products are non-returnable
unless such Digital Product is materially non-compliant with its specifications
or the physical media on which it is supplied is defective.
5. ORDER NOT CONFIRMED
BUT AMOUNT DEDUCTED
a. If the amount has been deducted and the order is not
confirmed, please do contact Your respective bank. It takes 7 (seven) Business
Days to reverse back the amount by the respective bank.
b. If the issue has not been resolved within 7 (seven)
Business Days, you can contact Our customer care support on mail id below:
6. EXEMPTIONS
a. Notwithstanding the other provisions of this Policy, We
may refuse to provide repair, replacement, or refund for a product or service
you purchased if:
I. the product purchased is sale items or promotional items
(discounts, giveaways, etc.).
II. if the product has been used or opened.
III. the products are not in the same condition as when they
were delivered.
IV. misused the product in a way that caused the problem.
V. You knew or were made aware of the problem(s) with the
product or service before you purchased it.
VI. Gifts or free services.
VII. the product is broken, tampered or damaged.
VIII. the product is returned after the return window is
closed or the Refund Period expires.
IX. Any other exceptions apply under the Consumer Protection
Act, 2019.
b. Apart from the aforementioned goods and services, the
following goods and services are not eligible for a refund: Products below the
price between 50rs-100rs.
7. RULES OF RETURNING
THE PRODUCT
a. The request for cancellation of the products can be made
in the following manner:
You can mail us on the mail id mention below within 24 hours
of ordering
b. You are eligible to return the product only if you return
the products in the same condition in which you received them.
c. Pack the product properly and label the product with the
order number, return address and your address.
d. The product shall be returned in its original packaging.
e. We do not accept liability for packages damaged during the
return transit. It is the customer's responsibility to pack the product
properly to prevent any damage during transit.
f. Upon receiving Your
return request, We shall verify the request and if found genuine, We will
arrange a pick-up of the product through an assigned logistics service
provider.
g. The order returned must accompany all accessories
(including freebies) which were serviced along with the order or else the cost
of the accessories shall be recovered from the refund amount.
h. On receipt of the returned product, We will test it to identify
the fault You have notified Us.
i. A copy of the receipt or invoice shall be attached along
with the returned product.
j. You will receive an email or SMS notification at Your
email address or mobile number provided to Us.
8. SHIPPING COST
a. We provide all support to return the product. However, any
cost incurred on the packaging or returning of the product shall be borne by
the customer itself.
b. If the customer is sending back the product, the risk of
loss lies with the customer. Proof of postage is not proof of delivery, and You
are therefore strongly advised to send Your package by recorded delivery,
registered post, or courier.
9. PRODUCTS CONTAINING
YOUR DATA
a. In some cases, Your data may be stored in the device you
are returning to us. It is advised to take a backup and remove all Your data
before returning the product. We are not responsible for any loss or misuse of
Your data.
b. The privacy of your data supplied to Us during the return and refund procedure is also governed by our privacy policy, which can be accessed under the following mail id:
10. RESPONSE TIME
a. Refunds are normally processed within 5-7 Business Days
after the completion of quality checks of the product returned.
b. Refunds are normally processed within 5-7 Business Days
after checking the veracity of the refund request.
c. The period of refund may also depend on various banking
and payment channels, and We will not be liable for any errors or delays in a
refund due to banks or third-party service providers.
11. CANCELLATION OF
RETURN REQUEST
A request for return or refund once made can be cancelled by
contacting customer care at
12. REFUSAL OF RETURN
OR REFUND REQUEST
We reserve the right to refuse or cancel any return request
if such a request is not in compliance with this Policy or applicable laws.
13. CONTACT US
For any feedback, concern, or query, You may please reach out
to Us on the contact details below.
Customer Care: